Refund policy
Return & Refund Policy
At Vira, we are committed to providing high-quality, elegant pieces that you will love. If for any reason you are not fully satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, items must be:
- Unworn, unwashed, and in original condition
- Free from any stains, odors, or damage
- Returned with original tags and packaging
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned:
- Worn or used items
- Items without original tags
- Final sale or discounted items (if marked as final sale)
Exchanges
We currently offer exchanges for size or color, subject to availability. If your desired item is unavailable, you may request a refund instead.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.
How to Start a Return
To initiate a return, please contact us at:
Nourmog77@gmail.com
Include your order number and reason for return, and our team will guide you through the process.